Return Policy

At Chevy GMC Engine Hub, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may return an item if:
- The item is unused, uninstalled, and in its original packaging
- The return request is made within 30 days of delivery
- The item is in resalable condition
- Proof of purchase (order number or receipt) is provided

2. Non-Returnable Items

The following items cannot be returned or refunded:
- Installed, modified, or damaged engines or parts
- Electrical components once opened (ECUs, sensors, wiring harnesses, etc.)
- Custom-built or special-order products
- Clearance or final-sale items
- Products damaged due to improper installation, misuse, or neglect

3. Refund Process

Once we receive and inspect your return:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable
If the item was returned due to our error (wrong item, defective product), we will cover return shipping.

Secure Payments

Once we receive and inspect your return:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable
If the item was returned due to our error (wrong item, defective product), we will cover return shipping.

4. Exchanges

We replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item sent
To request an exchange, contact us within 7 days of delivery.

5. Return Shipping

- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service or shipping insurance
- We are not responsible for lost or damaged return shipments

4. Exchanges

If your item arrives damaged:
1. Contact us within 48 hours of delivery
2. Provide photos of the packaging and product
3. Do not install or use the item
We will arrange a replacement or refund after verification.

5. Return Shipping

- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service or shipping insurance
- We are not responsible for lost or damaged return shipments

6. Damaged or Defective Items

If your item arrives damaged:
1. Contact us within 48 hours of delivery
2. Provide photos of the packaging and product
3. Do not install or use the item
We will arrange a replacement or refund after verification

7. Order Cancellations

We use the information we collect in various ways, including to:
- Process and fulfill orders
- Communicate with you regarding orders and support requests
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Send promotional emails (you can opt out anytime)

8. Contact Us

We use industry-standard security measures to protect your payment information.

Secure Payments

If you have questions about this Payment Policy, please contact us:

Chevy GMC Engine Hub
Email: support@chevygmcenginehub.com
Phone:
Address: United States