Shipping Policy
At Chevy GMC Engine Hub, we aim to deliver your order safely and on time. This Shipping Policy outlines how and when we ship your items, available methods, and related terms.
Order Processing Time
- Orders are typically processed and shipped within 1–3 business days.
- Custom or built-to-order items may take longer; processing time will be noted on the product page.
- Orders placed on weekends or holidays will begin processing the next business day.
Shipping Methods & Carriers
We ship through major carriers such as:
- FedEx
- UPS
- USPS (for smaller packages)
- Freight carriers (for engines, transmissions, and large components)
Shipping options and rates will be shown at checkout.
Note: Freight shipments require someone present at delivery and may require liftgate service (extra fee if applicable).
Shipping Locations
We currently ship to:
- All 50 U.S. states
- Select U.S. Territories (contact us for availability)
- No international shipping at this time
If you’re unsure whether we ship to your location, please contact us before ordering.
Shipping Rates
- Shipping rates are calculated at checkout based on item weight, dimensions, and destination.
- Some items may qualify for free shipping, which will be clearly indicated.
- Freight items may include handling fees due to special packaging requirements.
Estimated Delivery Time
Standard delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Ground | 3–7 business days |
| Freight Shipping | 5–10 business days |
| Expedited Options | Available at checkout |
Please note: Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can track your shipment through the carrier’s website.
For freight shipments, we’ll also contact you with delivery coordination details.
Damaged Shipments
If your order arrives damaged:
- Do not sign for visibly damaged freight deliveries
- Take photos of the damage immediately
- Contact us within 48 hours at [YourEmail@domain.com]
- Retain all packaging until the issue is resolved
We will work with you and the carrier to file a claim and replace the item if applicable.
Shipping Restrictions
- We do not ship to P.O. Boxes for freight orders.
- We do not ship hazardous or restricted items unless otherwise noted.
- We do not currently ship internationally.
Lost or Stolen Packages
Once a package is marked “Delivered” by the carrier, we are not responsible for lost or stolen items. If this happens:
- Check with neighbors, household members, or your local post office
- Contact the carrier directly
- Then reach out to us if needed for support
Backorders & Delays
If an item is out of stock or backordered:
- You’ll be notified with an updated ETA
- You may choose to wait, cancel the order, or select an alternative product