Return & Refund Policy
At Chevy GMC Engine Hub, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
Return Eligibility
- Returns accepted within 30 days of delivery.
- Item must be unused, uninstalled, and in original packaging.
- All manuals, accessories, and labels must be included.
- Must have a valid Return Merchandise Authorization (RMA).
Non-Returnable Items
- Installed or used engines or components
- Items missing serial numbers or tampered seals
- Customized or special-order products
- Final sale or clearance items
How to Start a Return
- Contact us at Info@chevygmcenginehub.com
- Provide your order number, reason for return, and photos (if applicable)
- We’ll issue an RMA number and return instructions
- Ship the item back using a trackable method
Returns without an RMA may be denied.
Return Shipping
- If the return is due to our error (wrong or defective item), we cover return shipping
- For all other reasons (wrong part ordered, changed mind, etc.), customer pays return shipping
- Items lost or damaged during return shipping are not our responsibility
Refunds
- Approved refunds are processed within 7 business days of receiving the return
- Refunds issued to the original payment method
- A restocking fee of up to 20% may apply for non-defective returns
- Shipping charges are non-refundable (unless due to our error)
Exchanges
We do not offer direct exchanges. Please return the original item and place a new order.
Damaged or Defective Items
Report any damage or defects within 48 hours of delivery. We may request photos and will work quickly to resolve the issue with a refund or replacement.
Order Cancellations
Orders can be cancelled only before they ship. Once shipped, our standard return policy applies.